Privacy policy

Norden Soul — Privacy Policy

Last Updated: July 10, 2026

At Norden Soul, we engineer premium residential wellness systems. We are deeply committed to maintaining the absolute security, confidentiality, and integrity of the personal and financial data you entrust to us when purchasing from our premium VILDEN sauna catalog. This Privacy Policy outlines how your personal information is collected, utilized, shared, and safeguarded when you visit or make a high-ticket purchase from our online storefront.

1. Personal Information We Collect

When you interact with the Norden Soul storefront, we collect specific categories of data to ensure a seamless premium shopping experience:

Device and Interaction Data: When you access our layout, we automatically collect information about your device, including web browser details, IP address, time zone, and cookies placed on your system. We also track how you navigate our collection grids and product pages to continuously optimize our user experience.

Order and Fulfillment Data: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information. We refer to this as "Order Information."

2. How We Share Data with Third-Party Payment Apps (Shop Pay Installments)

To provide flexible, premium capital management options, our checkout system integrates with secure consumer installment networks (such as Shop Pay Installments). If you select a financing or buy-now-pay-later option at checkout, your contact details and order specifics will be passed to the respective payment platform during the checkout process. This data is required so the provider can evaluate your eligibility for their payment plans and tailor your custom installment terms. Once passed to our financing partner, your data is handled strictly in accordance with that specific provider's privacy policy.

Data Transmission for Financing Evaluation: If you select a financing or buy-now-pay-later option at checkout, your contact details and order specifics will be passed to the respective payment platform during the checkout process. This data is required so the provider can evaluate your eligibility for their payment plans and tailor your custom installment terms.

Independent Data Policies: Once passed to a third-party financing partner, your data is handled strictly in accordance with that specific provider's privacy policy. We highly recommend reviewing their privacy parameters prior to completing your transaction.

3. How We Use Your Personal Information

We utilize the collected order information to fulfill the bespoke manufacturing and complex logistical requirements of your luxury suite:

Fulfillment Operations: Processing payment authorizations, arranging specialized heavy freight transit, generating custom wooden crate shipping manifests, and sending automated order, assembly, and tracking confirmations.

Risk Mitigation: Screening orders for potential fraud or high-ticket security risks.

Tailored Brand Communications: Where aligned with your preferences, providing you with targeted marketing updates, lookbook materials, and private promotional campaigns regarding upcoming Norden Soul wellness collections.

4. Sharing Your Information with Logistics Partners

Because VILDEN wellness suites are high-density, specialized freight assets, we securely share your name, delivery address, phone number, and email with our designated customs brokers, international ocean freight networks, and domestic residential liftgate carriers. This sharing is strictly limited to what is legally and logistically necessary to coordinate your premium curbside or driveway delivery appointment. We do not sell or lease your personal data to third-party marketing brokers.

5. AI-Assisted Business Operations

To support day-to-day operations such as order tracking, accounting reconciliation, and customer inquiries, Norden Soul utilizes AI-powered software assistants (including tools built on Anthropic's Claude) with limited, read access to relevant Order Information stored in our connected business systems, including our storefront platform and accounting software. These tools are used solely for internal operational purposes and do not make automated decisions that produce legal or similarly significant effects concerning you. Your personal data is not used to train any third-party AI models.

6. Data Retention Safeguards

When you place a built-to-order manufacturing request through the Norden Soul storefront, we maintain your comprehensive Order Information for our secure commercial records. This data is retained to manage your custom fabrication tracking, long-term structural warranties, and ongoing customer care services, unless you explicitly request the deletion of this file.

7. Your Data Rights

Depending on your geographic location, you may possess specific legal rights regarding your personal data. This includes the right to request access to the personal information we hold about you, to demand that inaccurate profiles be corrected, or to require that your personal data be completely purged from our active systems. To exercise any of these security rights, please contact our administrative support desk.

8. Amendments to This Policy

We reserve the right to update this privacy framework periodically to accurately reflect adjustments to our operational workflows, structural data security measures, or changing international legal requirements.